TERMS AND CONDITIONS:

When you order products from Bizu Patisserie you can be assured we will deliver your order with the utmost care. We use only the best shipping processes to deliver products that are fresh and simply excellent right to your door. Please check the information below to review our delivery policies. Please check all the addresses carefully. Bizu Patisserie guarantees delivery only to the addresses that we are provided with. If we are unable to deliver your item we will return your order to the vicinity it came from. Since our items are perishable we cannot resend returned items. Your order will immediately be canceled without a refund.

DELIVERY OPTIONS

All items are shipped directly from our commissary. Orders will be processed and will be delivered on the day the customer has specified. Delays may occur due to weather, availability or other circumstances. Our delivery fee ranges from Php 300 to Php 800 within Metro Manila and selected areas outside Metro Manila only.

PERISHABLES

• All fresh and frozen food products are carefully packaged to maintain optimum quality. 

CUT-OFF

• Cut-off for next day delivery is 1:00 PM. Next day delivery orders placed after 1:00 PM will only be processed next day and will be delivered the following day.

DELIVERY RESTRICTIONS

• We guarantee delivery only to the address you have provided. Shipments that the customer will redirect and shipments to incorrect or incomplete addresses will automatically be canceled.
• Our products are freshly made every morning. The delivery dispatch time will hence be from 11:00 AM to 4:00 PM. Kindly select your preferred delivery time so we can take note of this.

DELIVERY DURING HOLIDAYS

• There will be no delivery for December 23-26 and December 29 - January 02 due to Christmas and New Year’s Holiday. However, you may still place your orders through our Bizu branches for pick up. 

LOCATIONS FOR PICK UP:

Bizu Alabang Town Center
G/F Corte delas Palmas, Alabang Town Center, Muntinlupa City
Tel #: 8809-2498, 8772-1917, 8772-1918, 0966 174 0073

Bizu Greenhills Promenade
The Promenade, Greenhills Shopping Center, City of San Juan
Tel #: 8724-2498, 0906 228 4167

Bizu Robinsons Magnolia
Upper Groundfloor, Robinsons Magnolia, Aurora Blvd. cor. Dona Hermady St. New Manila, Quezon City
Tel #: 8664-5904, 0906 228 4170

Bizu MiraNila
26 Mariposa St. Brgy. Bagong Lipunan ng Crame, Quezon City
Tel #: 0927 301 5129, 8562-5098

Bizu Mitsukoshi
B1, 8th Ave. Corner 36th St. Grand Central Park, BGC, Taguig, 1635
Tel #: 7000-9850, 0945 115 7441

Bizu Rockwell South at Carmelray
Rockwell Club House, Nuvali
Tel #: 0927-5339827

RETURNS & REFUNDS

Bizu Patisserie takes great pride in selecting the finest products available. If for some reason, you are not satisfied with your purchase, please email us at online@bizugroupe.com. Unfortunately, we do not accept returns of perishable items. We also do not accept returned items that were purchased in one of our retail locations, nor will our retail locations accept returned items purchased from our website.