Delivery Policies

TERMS AND CONDITIONS:

When you order products from Bizu Patisserie you can be assured we will deliver your order with the utmost care. We use only the best shipping processes to deliver products that are fresh and simply excellent right to your door. Please check the information below to review our delivery policies. Please check all the addresses carefully. Bizu Patisserie guarantees delivery only to the addresses that we are provided with. If we are unable to deliver the package, we will return your order to the vicinity it came from. Since our items are perishable we cannot resend returned items. Your order will immediately be canceled without a refund.

SHIPPING OPTIONS

All items are shipped directly from our commissary. Orders will be processed and will be delivered on the day the customer has specified. Delays may occur due to weather, availability or other circumstances. Our standard delivery fee is Php 200 within Metro Manila areas only.

PERISHABLES

  • All fresh and frozen food products are carefully packaged to maintain optimum quality. 

CUT-OFF

  • Cut-off for next day delivery is 3:00 PM. Orders placed after 3:00 PM will be processed next day and will be delivered the following day.

DELIVERY RESTRICTIONS

  • We guarantee delivery only to the address you have provided. Shipments that the customer will redirect and shipments to incorrect or incomplete addresses will automatically be canceled.
  • Our products are freshly made every morning. The delivery dispatch time will hence be from 11:00 AM to 7:00 PM. Kindly indicate in the note section upon check out your preferred delivery time so we can take note of this.

DELIVERY DURING HOLIDAYS

  • There will be no delivery for December 24-25, 2020 and December 31, 2020 -January 02, 2021 due to Christmas and New Year’s Holiday. However, you may still place your orders through our Bizu branches for pick up. 

LOCATIONS FOR PICK UP:

Bizu Alabang Town Center
G/F Corte delas Palmas, Alabang Town Center, Muntinlupa City
Tel #: 8809-2498, 8772-1917, 8772-1918, 0966 174 0073

Bizu Greenhills Promenade
The Promenade, Greenhills Shopping Center, City of San Juan
Tel #: 8726-2496, 8724-2498, 0906 228 4167

Bizu Robinsons Magnolia
Upper Groundfloor, Robinsons Magnolia, Aurora Blvd. cor. Dona Hermady St. New Manila, Quezon City
Tel #: 8664-5904, 0906 228 4170

Bizu Greenbelt 2
Greenbelt 2, Ayala Center, Makati
Tel #: 7757-2498, 0926 067 0015

Bizu Commissary
2158 Pacific Hardwood, Chino Roces Avenue, Makati City
Tel #: 8843-6186

RETURNS & REFUNDS

Bizu Patisserie takes great pride in selecting the finest products available. If for some reason, you are not satisfied with your purchase, please email us at online@bizugroupe.com. Unfortunately, we do not accept returns of perishable items. We also do not accept returned items that were purchased in one of our retail locations, nor will our retail locations accept returned items purchased from our website.