FAQ

Frequently Asked Questions:

1. Where can I place my orders?

You may place your orders at www.bizu.ph, text/call/viber us at 09153006082 or 09176346379, message us to our social media channels or contact any of our Bizu branches.

2. What is your lead time for online orders?

We need at least 1-3 days lead time depending on your orders. Ready to eat dishes, Breads, Macaron de Paris and Cakes (except Strawberry Shortcake and Drip Cakes), need 1 day lead time only.

3. What are your payment channels?

We don’t accept COD payments as of the moment. We only accept payment through Paypal, Debit/Credit/Gcash via Paymongo and BDO bank transfer. You can also choose to settle your payment at our Bizu branches. 

For advance orders or order reservation, payment must be made at least 1 day before your preferred delivery date.

4. When will my products arrive?

All products are shipped from our commissary on the day you requested. Delivery times cannot be specified, but rest assured your products will arrive at the destination within the hours of 11am to 8pm.

If you would like to follow up on your order, email us at  online@bizugroupe.com or message us thru our social media channels.

Facebook: @ilovebizu

Instagram: @bizuph

5. The product delivered to me was not what I ordered.

Please check your electronic receipt emailed to you to ensure that your order matches the items delivered. If the items sent to your intended location were incorrect, please feel free to email us at online@bizugroupe.com or reach out to us on Facebook messenger Instagram messages or so we may remedy the situation as soon as possible.

6. When will I get a reply from my email?

Our regular office hours are from 9:00am to 6pm and from Mondays to Sundays. Office hours may vary during special or legal holidays.

Rest assured that we will get to your concern as soon as possible, please expect a reply from our customer service team within 24 hours.

7. Where do I store my products?

All products delivered are of the utmost freshness and quality. Please make sure to store them in your refrigerator at 0 degrees celsius to 5 degrees celsius when not consumed immediately to ensure their utmost quality.

8. What are the expiration dates on the products sent to me?

All products delivered are of the utmost freshness and quality. Please make sure to store them in your refrigerator at 0 degrees celsius to 5 degrees celsius if not consumed immediately to ensure their freshness.

Please consume them immediately. Some sliced fresh fruits may turn in color due to exposure to air and are best consumed immediately.

9. I have food allergies, are your products safe for consumption?

All Bizu cakes and chocolates contain some form of nuts, wheat, dairy or sugar. Please feel free to email us if you have any concerns regarding the ingredients in our products at online@bizugroupe.com

10. I have a concern regarding the charges made to my credit card or Paypal account.

Please email us your concerns at online@bizugroupe.com so we may assist you with your concern as soon as possible.

11. My products were sent to the wrong address. What should I do?

Please email us your concerns at online@bizugroupe.com so we may assist you with your concern as soon as possible.

12. Regarding returns and refunds

Bizu Patisserie takes great pride in selecting the finest products available. If for some reason, you are not satisfied with your purchase, please email us at online@bizugroupe.com Unfortunately, we do not accept returns of perishable items. We also do not accept returned items that were purchased in one of our retail locations, nor will our retail locations accept returned items purchased from our website.

13. Do you use third party delivery service?

We have our own delivery vehicles but sometimes we use third party deliveries when we reach our maximum delivery capacity.

14. Are products online also available in physical stores?

Please be advised that not all online products are available in our physical stores. If you would like to place an item for pick up in any of our physical stores you may do so by placing an order at any Bizu store or on our website once this option has been enabled.